Return & Exchange
At Vianna Occhino, we value and respect our customers. Your trust matters to us, and we want you to be happy with each purchase. In the event that you’re unsatisfied, for any reason, we will happily accept returns of salable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. Please allow 10 to 14 days for processing your return credit.
The terms are as followed:
- Returns are accepted within 15 days of receipt.
- Returned merchandise should be in the same condition as received (unworn, undamaged, including original tags and packaging).
- Altered apparel, special order, perishable or personalized items are “final sale” and are therefore ineligible for return or exchange.
- We will honor requests for adjustment if your merchandise was purchased at a regular price and reduced within 7 days of your purchase.
- Vianna Occhino LLC reserves the right, at our sole discretion, to determine if returned merchandise is in salable condition.